If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

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To be acceptable for return items should be unused, unopened and have any original seals intact. 

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted.

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To ensure we process your return and refund as quickly as possible, please follow the procedure below.

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• Please contact us by using our contact form on the website. Your message should contain the Order Reference Number as well as a full explanation of your reason for returning the goods. Please also include images if your item is faulty.

• Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

• Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. 

• Request a proof of postage once you have posted back your parcel.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

Please note: Unfortunately we can only reimburse the cost of the products and not any postage or shipping fees.

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'THE LABEL' RETURNS

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Our POD items will have the return address printed on the delivery note, please use this address for all POD items and contact us to let us know you wish to return the item before posting.

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