Delivery

UK Royal Mail First Class - £3.85

Delivery 1-3 Days After Dispatch
Delivered Mon-Sat (ex Bank Hols)

UK Royal Mail Next Day Delivery - £8.50
Order before 3pm
(please note next day delivery does not apply to Sundays, orders placed for next day delivery on a Saturday, will be delivered on Monday)

Please note that we only ever charge per delivery and NOT per item. Delivery costs will be confirmed at the checkout.

International Shipping DHL;

Check estimated shipping cost to your country upon checkout

Due to Brexit, please be aware that any country within the EU may incur import taxes at the time of delivery

Don't see your country on there? Let us know info@charliebetty.co.uk

FREE UK & INTERNATIONAL SHIPPING WITH ORDERS OVER £50

Returns

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact. 

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

  • Please contact us by using our contact form on the website. Your message should contain the Order Reference Number as well as a full explanation of your reason for returning the goods. Please also include images if your item is faulty.

  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.

  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. 

  • Request a proof of postage once you have posted back your parcel.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return.

Please note: Unfortunately we can only reimburse the cost of the products and not any postage or shipping fees.